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  • Writer's pictureRuss Newton

A day in the life of a Mute person.


I am trying for the second time to get a First Alert system. I gave up the first time because they kept calling me. I had hopes the second time. But read the email string below. Oh, and my name is now Rush. And they keep texting me about my options but all they provide is a call back number.




Mark,


I am still mute. Please don't call. Email or text is fine.


Russ


Mark Golden2:05 PM (0 minutes ago) to me Hi Rush, if you check out on the website you may miss out on some of the discounts that I have available. Also I won't get paid. I am off today and out running errands so I can call you when I get home or I can call you tomorrow and get this taken care of. Thank you Mark Get Outlook for iOS From: Russ Newton <rnewt1960@gmail.com> Sent: Monday, March 14, 2022 3:02:05 PM To: Mark Golden <mark.golden@medicalguardian.com> Subject: Re: Medical Guardian systems and pricing Mark, I went through your site, selected all my options but of course I can't check out. Now what do I do? Have you heard of ADA? Russ On Thu, Mar 10, 2022 at 1:51 PM Mark Golden <mark.golden@medicalguardian.com> wrote: I understand. That is why I emailed you. I am happy to work with you to figure out which system fits your needs. MARK GOLDENLife Safety Consultant800-322-9317mark.golden@medicalguardian.comwww.MedicalGuardian.com1818 Market St. Suite 1200, Philadelphia, PA 19103Hours: Tuesday-Saturday 9:00am-5:30pm Eastern From: Russ Newton <rnewt1960@gmail.com> Sent: Thursday, March 10, 2022 2:49 PM To: Mark Golden <mark.golden@medicalguardian.com> Subject: Re: Medical Guardian systems and pricing Mark will review this later today. I am mute due to ALS and will not be able to ever call you or anyone else. We will have to do this via email or not at all. Does that work for you? Russ. Sent from my T-Mobile 5G Device Get Outlook for Android From: Mark Golden <mark.golden@medicalguardian.com> Sent: Thursday, March 10, 2022 1:44:46 PM To: rnewt1960@gmail.com <rnewt1960@gmail.com> Subject: Medical Guardian systems and pricing Hi Russell, As I mentioned in my voicemail, below find the details of our systems for you to review. Here is a quick summary of what you will find: Who Is Medical Guardian? • We have an A+ rating with the Better Business Bureau • We are top rated by AARP, Angie’s List , Top Ten Reviews, Consumers Advocate and Harvard Medical School’s Health Letter • All our operators are in the United States and trained for medical emergencies • We provide both emergency and non-emergency services to all Medical Guardian clients What's Provided? All our systems come with water-resistant neck or wrist pendants that connect you instantly with a medically trained operator in one of our US-based monitoring centers. Our medical alert solutions offer the latest in protection both inside and outside of your home. Our mobile alert systems with GPS offer protection anywhere and at any time. Protection and Peace of Mind We understand that many seniors are on fixed incomes, so we make it easy to enjoy the protection and peace of mind of a Medical Guardian System. We now have 5 systems to meet your needs:

  • Classic Guardian (landline, home based) $29.95 for the monthly monitoring, optional fall detection pendants $10 each for the monthly monitoring. Please go to: https://www.medicalguardian.com/products/classic-guardian for additional details

  • Home Guardian 2.0 (ATT cellular, home based) $124.99 for the system, which you will own and $34.95 for the monthly monitoring , optional fall detection pendants $10 each for the monthly monitoring. Please go to: https://www.medicalguardian.com/medical-alert-systems/cellular-home-alert for additional details

  • Mini Guardian (Verizon cellular with GPS) $124.99 for the pendant ($99.95 this week), which you will own and $39.95 for the monthly monitoring, optional fall detection $10 Please go to https://www.medicalguardian.com/products/mini-guardian for additional details

  • Mobile Guardian 2.0 (ATT cellular with GPS) $124.99 for the system, which you will own and $39.95 for the monthly monitoring, optional fall detection $10 for the monthly monitoring. Please go to https://www.medicalguardian.com/medical-alert-systems/mobile-gps-alert for additional details

  • MG Move (ATT cellular with GPS) $199.99 for the system, which you will own and $39.95 for the basic monthly monitoring. Please go to https://www.medicalguardian.com/medical-alert-systems/smart-watch-alert-app for additional details With our current promotion, if you pay annually, multiply monthly cost times 11...you get month 12 for free! The annual package includes: Free Month of Service Free Lockbox Free Ground Shipping Free Second Button (Classic Guardian, Home Guardian, and Mobile Guardian only) No contract commitment And we strongly recommend our Protection Plan with all our systems: Protection Plan - $6.99/month Note that the optional lock-box is $2.99/month (free with our annual payment plan). Also note that the systems (except the Mini Guardian and MG Move) can use between 2 - 4 optional wall mounted buttons that are $2.99/month each for the monitoring. I will follow up with you tomorrow to make sure that you received my email and answer any questions you may have or please call me directly at 800-322-9317 from 9:00AM to 5:30PM Eastern, Tuesday through Saturday or via email at mark.golden@medicalguardian.com. If you get forwarded to another agent, please let them know that you are working with me, and I will return your call as soon as I finish with the client I am working to protect. Regards, MARK GOLDENLife Safety Consultant800-322-9317mark.golden@medicalguardian.comwww.MedicalGuardian.com1818 Market St. Suite 1200, Philadelphia, PA 19103Hours: Tuesday-Saturday 9:00am-5:30pm Eastern

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9 Comments


dan
Mar 15, 2022

Well, since I know you, I understood that already. But, it seems that a service like this is important for you to have, regardless of what you have to put up with to get it.


However, it raises the question: if they are this dense regarding the needs of a mute person, how would that influence the quality of their service if you did subscribe?


I've seen promotional videos for them. When the person fell down, their representative CALLED the client to let them know help was on the way. What do they do if there is no voice on the receiving end? Hopefully, they would know they need to take appropriate action. They should also be notifying the first…

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Russ Newton
Russ Newton
Mar 15, 2022
Replying to

Dan,


I paid for automatic notification and informed them to let any responder know I am mute. That should be enough I hope. Russ

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Deb Bragg
Deb Bragg
Mar 15, 2022

It infuriates me on so many fronts, one of which is people don’t read, comprehend or retain information!

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Russ Newton
Russ Newton
Mar 15, 2022
Replying to

LOL! Of course! Now I understand why we wre were we are as a country! Thanks! Russ

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Russ Newton
Russ Newton
Mar 14, 2022

The Americans with Disabilities Act (ADA) became law in 1990. The ADA is a civil rights law that prohibits discrimination against individuals with disabilities in all areas of public life, including jobs, schools, transportation, and all public and private places that are open to the general public.

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dan
Mar 14, 2022

Russ,

Is there someone who could get on the phone with these people, on your behalf?

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Russ Newton
Russ Newton
Mar 14, 2022
Replying to

Dan,


Yes of course. But I am stubborn and expect businesses to respect ADA. And when they don't it pisses me off. I am not going to change the world but I will do my best to force the world to accommodate me as I am - mute. Russ

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